Eric Campbell Ford Lincoln

Totally a class act dealership. From the time I arrived on the lot... checked out the vehicle, got my trade appraised and negotiated the deal was 45 minutes! Never once did I feel pressured like I have at other dealerships... it was actually a pleasant" experience

A great Ford dealership that is honest, and family oriented. Won't take my truck anywhere else!

UPDATE: UPDATE: Ford paid extra cost of faulty warranty work, so no lawsuit. They used a customer fund for circumstances like Eric Campbell. Courtesy Ford in London put dye in and tested air for no charge and found gas smell in car that appeared after both repairs attempted by Eric Campbell Ford was heater core issue. Car repaired same day, no charge, no concerns and as offered loaner which I did not need. AS bonus family medical issue causing trip to Barrie ended happily.My car air conditioning (under warranty) has broken down three times in less then 30 days. Eric Campbell Ford takes no responsibility for the warranty work he has tried to do and this maybe part of the reason the dealership has such a low rating with Ford Canada. Eric Campbell advised they do not have loaner vehicles or a shuttle service while vehicles are being repaired which is something customers may need to be aware of.When challenged about being asked to pay another deductible for the same repair, which is how this dealership interprets the extended warranty, the dealership did not agree, and Ford Canada intervened. Initially they fixed a gasket, the second time they replaced the compressor. At this point we are on the third repair and Ford Canada has an open case involving this dealership who has been described as uncooperative.A top rated Ford dealership repaired the vehicle after an emergency trip out of town was required. They determined despite charging for the repair some of the work was not completed by Eric Campbell Ford. That service Dept thought it could have been an error, and contacted Eric Campbell.Eric Campbell refused to pay the cost or cost share with the other dealership ( they asked for less then $100. in a cost share agreement). This car was purchased with the employee plan, with a long history of buying Ford Motor Vehicles, however of primary concern to Eric Campbell and his Service assistant is that the car was not purchased from them. and they seem to think the car warranty and recall work should be done by the dealer that sold the car. Of note despite being told I should take my car else where by this dealership I did make another appointment to get my air conditioning repaired, hoping the first encounters were an issues going on in the dealership I had no knowledge of. People and business can have bad days was my thinking.As a consumer using this dealership you might want to know there are laws to protect against repair services. The law says that the garage must give a minimum of 90 day warranties or 5,000 km whichever comes first on repair work. During the warranty period, if it is not practical to take the vehicle back to the shop that did the work, you can have your car repaired somewhere else. By law the original place must reimburse for the cost of work or repairs.A family medical situation came up and out of courtesy I called Eric Campbell Ford before my appointment date to advise something had come up and I could not keep the appointment.Given Eric Campbell has refused to share the cost with a top rated Ford dealer who had no involvement but to understand a customer who had to travel for a family situation. and agreed to take on the negotiotion with Eric Campbell as a compassionate Ford family member the likely outcome will be litigation. The Ford dealership, and Ford Canada customer care have provided evidence to be used in litigation.As a result of his shops inadequate repair I had to travel 3.5 hrs, with my 80 year old mother, during a heat wave without air.I do not know Eric Campbell personally, and I do see positive reviews of his dealership so I am not sure why they struggled three times with a warranty repair on an air conditioner and are uncooperative with a customer, Ford Canada and a top rated Ford dealership. I can understand having trouble repairing the air conditioning, I cant understand if an error was made in the repair, why not just admit it and move on. This is my experience, the facts about this repair are documented by professional Ford employees.

Wonderful experience. Steve, Melody, Pamela and the entire team was excellent to deal with. Friendly knowledgeable staff, beautiful dealership. Very clean, and safe. This is our second purchase from Eric Campbell Ford, and it won't be our last.We love our new F-150!

My experience with Eric Campbell Ford Lincoln was great! The entire staff was friendly and Marc helped me every step of the way. I had a challenging deal that Marc was able to handle with ease. He truly went above and beyond to make sure my experience was second to none.

I have brought my vehicle into Eric Campbell for service and have always found the staff friendly and very knowledgeable about Ford products. Any issues I had with my vehicle were repaired quickly and always on the first visit.When it came time to replace my Ford, Eric Campbell is where I went. The sales team is very knowledgeable and was helpful when it came to choosing my next Ford.I would highly recommend this Ford dealership for any service work or if you are interested in another vehicle.

Service again was amazing5 star.If you haven't visited this dealers you mustPurchased a number of vehicles and will continue to do so in the future.

We are from Florida and stay in this area for the summer. Had problems with 2017 MKX Lincoln and like to use our U.S. Extended Warranty. The service department at Eric Campbell Lincoln gave us excellent service and processed the claim thru our warranty quickly and easily. Happy to have them nearby so we can call on them in the future if needed. Thank you to the service department for treating us so well.

I picked up my 2018 Ford Edge on March 2/19 at Eric Campbell Ford Lincoln and couldn't be more thrilled. I love, love, love it!! My car is just beautiful! I purchased the car (sight unseen) while I was on vacation.Everyone I spoke to at the dealership, from Eric to Steve, was so nice and helpful. All the paperwork was ready for me, as arranged by Steve, as I had to travel quite a way to get there. The orientation of my car was very thorough. I haven't remembered it all and am learning bits & pieces every day. I do wish I had picked up a little tube of touch up paint while I was there though, as I have a new stone chip on the front.I would recommend the dealership to anyone looking to purchase a new vehicle. I couldn't be happier with my new Ford Edge and the dealership.Thank you all so much! :)Kathy Squires

Eric Campbell Ford in Exeter is a fantastic company. They are customer oriented in every way. I received the best service, there was no pressure to get a vehicle, but were shown opportunities for different things. My partner and I are very happy with the SUV we got. Great price and very good on fuel. The staff at Ford put our needs first and were accommodating to our schedule. A majority of the interactions were able to take place via text as it was easier for us to do so. This is the kind of company you keep in your family, because you know they are reliable and will treat you with the utmost respect.